White Flower Farm Inc

Patrick Meister 8 months ago

Ordered amaryllis bulbs for Christmas gifts. All of them arrived frozen, with some oozing. None grew. No insulation One would think a company selling tropical plants in Connecticut via mail would understand the importance of proper shipping during winter. Customer service was crabby.

Elizabeth Holt 3 years ago

I have purchased products from White Flower Farm for many years and have consistently been impressed by their products. I had no gardening experience when I started and used their catalog and website to choose products and have always gotten a lot of compliments on my yard. I have purchased bulbs, perennials, annuals, shrubs, roots, everything-- and it arrives intact, has grown very well and looked beautiful. I get many compliments and look like a gardening pro when I am definitely not. The times their plants have not grown well have been my error. I wanted something that definitely was never going to work, their information was clear about where the flowers would thrive and where they would not, and I ignored them and wanted to try it anyway. Needless to say, white flower farm has given me years of gardening joy and for that I am very grateful.

Dave Gormley 3 years ago

Love the amaryllis. And the service. I even had the one from last year come back. When the leaves died back I stuck it in the basement for several weeks. I figured it was a long shot but I would give it a try. And it worked. So when I ordered a new one I decided to get two stakes. When the I only one stake was delivered I simply emailed costumer service and they acknowledged the miss pick and got the second stake out the next day.

Effy3 4 years ago

I've been a customer for years, buying many gifts for others as well as the potted annual collections each year for myself. However, when I called to check on my order, I was very unhappy with the dismissive attitude of the customer service person. Additionally, I'm not happy with the way my questions were addressed. I simply wanted to know when my order would ship since there's a delay in part of my order shipment. It certainly could have been handled in a nicer fashion. It will be my last purchase and I will no longer recommend White Flower Farms to my friends or family.

Susan Cox Edited 6 years ago

My son ordered a plant and pot for me for Christmas on 12/15/19. It is now 1/14/20 and still no plant. This plant was advertised as ready for Christmas delivery. No communication from White Flower Farm. Only by calling have I gotten any information although no one has been able to say why the plant and pot have not been shipped. I am a long time customer, both in person at the garden and online. This is very disappointing service and will make me think carefully before I use them again. I’m editing this review. White Flower Farm got the plant to me and after apologizing, refunded the cost. I appreciate the change and am glad I will feel comfortable shopping there again